Privacy Policy

1. The Data Controller is PetExist, registered at CO, USA. Personal data is protected according to applicable law and securely stored on protected servers.

2. Terms such as “User”, “You”, and “We” are used for clarity and refer to website visitors and PetExist as the service provider.

3. “GDPR” refers to Regulation (EU) 2016/679 regarding the protection of natural persons with respect to the processing of personal data.

4. We respect your right to privacy and protect your information using industry-standard security measures, including SSL encryption.

5. Any personal data you provide via registration or forms is treated as confidential and not shared with unauthorized parties.

6. By using the PetExist website or related services, you agree to this Privacy Policy and our Terms of Service.

§2. Data Controller

1. PetExist is the controller of the personal data you provide, such as your name, email address, phone number, and shipping address.

2. We process your personal data:

   • Based on your consent

   • To fulfill contractual obligations

   • As required by law

3. You have the right to access, correct, erase, or restrict the processing of your data, object to processing, and file a complaint with supervisory authorities.

4. To contact our Data Protection Officer, please email: [privacy@petexist.com].

5. We may process your personal data after the end of your contract or withdrawal of consent only as required to comply with legal obligations or pursue legitimate claims.

6. PetExist may disclose your data to authorized authorities when required by law.

7. Your personal data may be erased if you withdraw consent or object to processing.

8. We do not share your personal data with third parties except as required by law or to provide services with trusted partners under strict confidentiality.

9. We use data encryption, pseudonymization, and access control to minimize risks of a data breach.

10. Personal data is processed only by authorized personnel or trusted processors.

§3. Personal Data Collection & Processing

1. Providing personal data is voluntary but necessary to access certain features, place orders, or register an account.

2. Required information may include your name, email, phone, shipping address, and payment details.

3. We collect and store data when you:

   • Register for an account

   • Place orders or interact with our services

   • Use contact or support forms

   • Subscribe to newsletters or marketing

4. The purposes for collecting data include:

   • Providing and improving our products and services

   • Fulfilling contracts and processing orders

   • Handling support requests, complaints, and returns

   • Communicating service updates or offers

   • Maintaining security, fraud prevention, and record keeping

   • Meeting legal obligations

§4. Data Security

We employ technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. These measures include:

• SSL encryption for all form data

• Secure storage on protected servers

• Access control and authentication for user accounts

• Regular review and updating of security protocols

§5. Cookie Policy

1. The PetExist website uses cookies—small text files stored on your device to enhance your browsing experience.

2. Cookies help us remember your preferences, analyze site usage, and deliver relevant content and advertising.

3. We collect information such as IP address, browser type, operating system, language, time and date, and usage patterns through cookies and analytics services (e.g., Google Analytics).

4. You can control cookie settings at any time in your browser preferences. Disabling cookies may affect some website features.

5. Additional personal data (such as email addresses) is collected only with your explicit consent (e.g., newsletter sign-up).

6. Cookies used are exclusively for PetExist’s purposes and are not shared with unauthorized parties.

§6. User Rights

As a user, you have the right to:

• Access your personal data

• Correct or update your data

• Request erasure (“right to be forgotten”)

• Restrict or object to data processing

• Data portability (where applicable)

• Withdraw consent at any time (this does not affect prior processing)

• File a complaint with a supervisory authority

To exercise your rights or for any privacy-related questions, please contact us at [privacy@petexist.com].

§7. Notice for US Consumers

§8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. The effective date will always be displayed at the top.